Getting information on your PCP vehicle post return

R0b Hello,

Like many forum members, I am in a situation where I have returned PCP vehicle 1 month before 3 year contract end date through VT but have been stung with damage charges of approximately £1000.

Having disputed the charges, finance company hasn’t budged and only offered around £50 reduction.

And also offered another £123 reduction for some repair work if I can provide them with VAT receipt for repair work. Now strangely I have not done any repair work on the car and it was bought brand new. So obviously I do not know what repair work they are referring to as no repair work was done on the car. So I have no receipt.

Now having checked my car online, it appears car was sold within one month of returning it. Since car was bought new and returned within 3 years in a very good condition, is there a way to find out how much it was sold for?

This is fo understand if car finance company has managed to sell the car fairly quickly and also managed to sell it for more than their expected price than it means car was actually returned in a reasonably good condition and any charges levied for minor wear and tear should either be reduced or cancelled considering the finance scheme sold the car for higher than expected price.

Paying for their excessive charges for alleged damages would mean, car will be in far better condition as against the actual expectation to return the car in “reasonable” condition.

I have tried to negotiate several times to bring down the disputed charges but car finance company has sent me a final letter that they do not wish to engage any further on this and will pass on the alleged debt to a debt collection. This possibly also means they may try to put a default on the credit file.

Any inputs on what steps to take next and how can we get details on how much your car got sold for? Thank you.