Jacobs removal team

Received a text stating that an enforcement agent came to my house and I refused to pay, so they were starting removal action and has to phone them immediately to pay and stop proceedings. NO ONE came to my house as I’ve been home all day, as we’re in isolation bc my son had to have a covid test the previous day. What are my options and can I complain about the blatant lie about my refusal to pay something I have disputed in the past with the original company. It was for parking that I paid for and sent the council copies of the meter tickets, yet no one replied, so assume it had been wiped clear.